Customer Testimonial
Edge Technologies Fast Tracks Patriot 551 for Midwest Screw Company to Empower Them to Meet Production Deadlines for a Loyal Customer
Compay Name: Midwest Screw Company
Midwest Screw Company offers screw machine products and tube cutoffs, including CNC turning, sawing and milling.
Nearly 25 years into owning Midwest Screw Company in Racine, Wis., David Bradshaw still spends a great deal of time working the shop floor. So he wanted to be part of the process during his most recent bar feeder installation, and appreciated the field service technicians for knowing what they were doing and for fussing over even the minor details.
David had initially started with a competitor with four bar feeders. But when he had to make a service call on one of them, he found himself up against repairs that might cost anywhere from $8,000 to $30,000, along with a six-month wait time minimum. To compound the problem, this bar feeder was attached to a Mazak GTN 200 MS sub-spindle lathe for a repeat part for a loyal customer that only that machine could run.
“That’s what really hurt,” David said.
That’s where Edge Technologies stepped in.
“The Service Techs Were on the Spot” for a Patriot 551
David connected with Edge about a Patriot 551. When he explained his situation, we sped up the process to get him back in production. David would call with questions, and we were quick to respond – within 24 hours, often sooner.
“The service techs were on the spot,” David said. “They explained everything properly. It was flawless, an easy transition.”
“When I was up against repairs for a competitor bar feeder that might cost anywhere from $8,000 to $30,000, along with a six-month wait time minimum, Edge Technologies sped up the process to get us back in production.”
Nice and Detailed Touchscreen HMI Controller
David especially likes the new control for the Patriot 551, he said. The touchscreen is nice, and the controller comes with far more detail than his previous one. He can check how many parts are left and how much material is left. And he can also see when a bar is about to change to make sure everything is running smoothly. Green LED lights indicate when a bar change is going, so he can monitor from anywhere in the shop.
“It’s been a good experience,” David said. “You guys were great. I haven’t had any problems with the new machine at all. Couldn’t get any better.”
When the time comes to replace one of his other three bar feeders, “I’ll probably go back with you guys again,” he said.
